Student review [#100525] for Psicologia
at Universitat Oberta de Catalunya - UOC

Review of Universitat Oberta de Catalunya (UOC)

My experience with UOC has been extremely disappointing due to a series of administrative errors and contradictory information provided by staff, which ultimately prevented me from applying to the Master’s in General Health Psychology.

After paying for the CAEP application, I was locked out of the campus for 10 days because of a mistake made by the university. When I contacted UOC by phone, I was assured that I would receive an extension to the application deadline and that the situation would be taken into account. I was told clearly that I would still be allowed to apply.

However, the information I received from different staff members was completely inconsistent. A professor on the forum told me I did not need the CAEP before applying, which contradicted what was written on the website. Another staff member told me over the phone that the documents I already had were sufficient. Only after doing my own research — because of these contradictions — did I discover that the CAEP accreditation was in fact required beforehand.

These conflicting instructions delayed my process by more than two months. As a result, I missed the next application round entirely, despite having acted in good faith and followed the guidance provided by UOC staff.

This situation has caused significant stress, wasted time, and unnecessary financial cost. It is unacceptable for a university to provide such inconsistent and misleading information, especially when it directly affects students’ academic progression.

I hope UOC takes responsibility for these errors and improves the clarity and reliability of its communication with prospective students.