The Universities’ London Campus is very diverse, their system Moodle and services are modern and the environment is very friendly and welcoming. However, there is some bureaucracy in their internal procedures and we observed some difficulties in responding to some of the international student worries during COVID 19 period, which was overcome with time, however, in a midst of future crisis, it would be advisable to prioritize their student needs first and communicate those values effectively through their actions and handling of student matters.