When I studied at the University of Manchester, I was so incredibly excited to be going to such a prestigious university with a well known name, especialy as they were and are a part of the Russell Group universities. Despite this, after spending 4 years at the university, I found staff members to be unsupportive, patronising and with an air of superiority. Some staff did not find helping students to be a part of their job description and would give lectures with no information on their slides but would speak at a rate too fast to comprehend. I was left struggling and confused.