I studied at Kingston University at undergraduate and postgraduate levels. Interestingly the experience for undergraduate and postgraduate were completely different. During my undergraduate, the university provided support and really seemed to care about students and their well-being. The university itself is multicultural and provides lots of opportunities for undergraduates to develop themselves.
However, during my postgraduate studies, I realised that academics care less about student wellbeing and do not offer much support to students. Supervisory meetings are limited and can go by months without being able to see your supervisor.