I wanted to get my student documents to apply for residence permit. I went to school and waited in the queue for 2 hours. Yes, they make students wait this long to do their work! After waiting so long, they told me that they couldn’t see me paying my tuition fees. IT HAS BEEN 1 MONTH SINCE IT WAS SENT. They checked again and found it, but this time they told me that I had to send an e-mail to get my student documents. I sent an e-mail from my personal e-mail account and then from my school e-mail account. They sent an e-mail to my personal e-mail account stating that they do not reply to personal e-mails. However, I also sent an e-mail from my school e-mail account and they did not even get back to me. I had to start my residence application process without a student certificate. In a word, a disgrace!