My time at AUT has been a roller coaster mainly because of the pandemic when we could not be too sure of our next moves. When I first started my degree (Bachelor of arts major in Psychology and Creative Writing), it was an overall good experience. The staff in my faculty from tutors to lecturers to program administrators have been very helpful and willing to assist and listen to students whenever we struggle with the course. If there is dissatisfaction from me, it’d be that the university facilities are not as available to me as I would like, like the opening hours of the campus library or the lack of 24/7 space on the campus for students or the fact that some entries/exits were shut at ridiculously early hours. There were a few times my friend and I addressed this issue with the university, and they only referred us to this person or that and we ended up with no effective solution.